Shipping & Refund Policy

Shipping Policy 

Thank you for visiting and shopping on www.prachyam.com. We currently ship only in India.

 

Shipping Fee & Time

We offer free shipping for all domestic orders above INR 1,000. Your product total after any discount should be above INR 1,000.

For orders under INR 1,500, the total shipping charges will be calculated at checkout based on the final weight and volume of the package to be delivered.

Domestic orders are usually delivered within 3-7 business days. Saturdays, Sundays, and public holidays are not regarded as business days.

If we anticipate a significant delay in your order's shipment, we will contact you via email or telephone. Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances. We do our best to provide timely deliveries to all our customers.

Orders, once shipped, cannot be canceled.

 

Tracking your Order

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name are sent to you via email. Please visit the courier partner website (Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. 

Should you have any questions about your order dispatch, you can email us at namaste@prachyam.com.

Delivery

Within India, we ship through a registered courier company. Our delivery partner will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number available at and your complete shipping address, including the pin code. This will help us ensure the smooth delivery of your order.

RETURN OR EXCHANGE

Your purchase is eligible for return or exchange only if it meets the following conditions: 

  • An incorrect product has been delivered to you, i.e., the product does not match the order confirmation email.

  • If the product you receive has a genuine manufacturing defect.

All our products are handmade by master artisans, one piece at a time, making each piece unique. Due to this process, a variation in design elements and colors may occur between products, which is not regarded as a defect.

Given our products' nature, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We cannot offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

If your purchase meets our return criteria stated above, please email us at prachyam.india@gmail.com within 24 hours of delivery with the following information: 

- Order number 
- Delivery address 

- Specify the reason for the return, and in case of a defective or incorrect product, please send us an image of the item 

Unfortunately, we will not be able to entertain emails or images sent over a day after delivery.

We’d request you to ensure that the product is sent back to us in its original condition and packaging with its original documents, including tags, order invoice, etc.

If there is a genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value, or refund your order amount within 7 working days after receiving the product at our warehouse, following an inspection & quality check.

The customer bears all returns/exchange courier charges to our warehouse. On delivering your replacement, we will cover shipping charges.

Return & Exchange Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at namaste@prachyam.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at namaste@prachyam.com.

 

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To initiate Returns and Refunds, please mail your concerns, along with your order details, to namaste@prachyam.com